User options

Select the user icon at the top right of any page to open the user menu.

Profile

Your profile holds the settings that belong to your user account rather than to any one site.

Details

Your First Name, Last Name, Email and Phone number. Select the text to edit it in place.

Note

Changing your email address leaves your existing sessions signed in, but new sign-ins have to use the new address.

Change password

Enter your current password and the new one. If the new password passes validation it takes effect immediately.

Two-factor authentication

Two-factor authentication asks for a code from an authenticator app as well as your password. If you have not set it up, this section prompts you to.

1. Scan the QR code with an authenticator app - Proton Authenticator for example.

2. The app then shows a six-digit code, which refreshes regularly.

3. Enter your password and a recent code.

4. Select Submit.

5. The next time you sign in you are asked for a fresh code.

Once it is set up, two further options appear.

Refresh secret key

Generates a new secret key, following the same steps, while leaving two-factor authentication switched on. This is what to use when moving to a new phone or a different authenticator app.

Disable two-factor authentication

Switches two-factor authentication off for your account. If your portal or any site you belong to requires it, you are prompted to set it up again the next time you sign in.

Passkeys

A passkey lets you sign in with your device's fingerprint reader, face recognition or screen lock instead of a password.

A passkey belongs to the browser and device it was created on, so register one for each browser you sign in from. Each entry in the Passkeys panel names the operating system and browser it was registered on, and the date it was added.

Register a passkey

1. Select Register new passkey.
2. Follow the prompts from your browser or operating system to confirm with your fingerprint, face or screen lock.

The passkey joins the list, named after the operating system and browser you registered it on.

Remove a passkey

Select Remove beside the passkey. Do this when you no longer use that browser or device, or if the device is lost.

Notifications

The notifications sent to you over the last 90 days, filterable to particular sites and devices. For where they come from and how to change what you receive, see Notifications.

Where the portal has vouchers:

Billing configuration

Your default billing details and currency, used when you buy vouchers.

Where the portal has vouchers:

Redeem voucher

Starts redeeming a voucher against a new site. See Vouchers.

Sessions

A session is created each time you sign in and stays valid until it expires or is invalidated. The Sessions panel lists yours, so you can see where your account is signed in and sign out of anything you no longer use.

Only current and active sessions are listed by default. Turn on Show expired/invalidated to include the rest.

Invalidate a session

To sign one session out, select Options on its row and choose the invalidate action. To sign every session out at once, select Invalidate All.

Updating the app

When a new version has been released, a banner appears at the top of the page reading A new version of the app is available. Select Update! and the page reloads on the new version. Nothing you were looking at is lost beyond the page itself; you stay signed in.

This is your browser only

The banner is about the copy of the app running in the browser tab in front of you, not about the portal. Taking the update, or ignoring it, changes nothing for anyone else, and does not update the app for your colleagues or on your other devices — each browser notices the new version for itself, and shows its own banner.

Sign out

Signs you out immediately and invalidates the session you are using.