Subscription
The Subscription tab shows every user in a site the state of its subscription.
Subscription status
| Field | Meaning |
|---|---|
| Required Site Plan | The plan this site needs, calculated from the points total of its devices |
| Subscription Plan | The plan currently active. It should equal or exceed the required plan. Change it by purchasing a subscription |
| Renewal Date | The date the site moves into Standby mode if it is not extended |
| Site Id | A unique identifier for the site, used for commercial and support purposes |
Quote the Site Id when contacting us about a site.
Extend subscription
If a subscription needs to be extended, simply select a duration from the drop down and add that subscription to the cart. You can then checkout to generate a voucher for the site. Learn more about vouchers.
Sites in standby can follow these same instructions to move them back to active.
Redeem voucher
If you already have a voucher, follow these steps:
- Paste the voucher into Redeem voucher and validate it.
- Check the subscription plan and length.
- Check the projected renewal date and plan.
- Redeem the voucher.
Subscription history
Subscription History lists every change made to the site's subscription, newest first. Only a site's owners see it; for everyone else the tab ends above it.
| Column | Meaning |
|---|---|
| Field | The setting that changed. Owners are shown changes to Renewal Date, Subscription Plan and Construction End Date |
| Old Value | The value before the change, or -- if it was not set |
| New Value | The value after it |
| Reason | Why it changed - a redeemed voucher, an automatic renewal, or a manual change |
| Initiator | Who made it: a user, an API key, or the system |
| Changed At | When, in the site's timezone |
Every column except Initiator sorts, and long histories are paged. The table keeps itself up to date while the tab is open, so a change made elsewhere appears without a reload.